FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Yes, if you cancel before the order is dispatched, we will give you a full refund.
If the order has already been dispatched, then you will be free to return any items still sealed, unused and in their packaging within 14 days.
What if I want to speak to someone?
What if I want to speak to someone?
We can be contacted on the phone, Monday-Friday between 9:00 a.m. and 5:00 p.m.
Shipping
What countries do you ship to?
What countries do you ship to?
We ship to the United Kingdom, EU, USA, Canada, Australia and New Zealand. Other countries will be added soon.
How long will it take to receive my order?
How long will it take to receive my order?
All orders received before 1:00 p.m. are typically dispatched the same day.
All orders within the UK would normally be delivered between 1 and 3 days, depending on the delivery service chosen.
You will be advised of the expected delivery date for all international orders.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days of receiving your order. They must be in the same condition in which they were received, unused, and in all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 3 days of receiving the returned item(s).