Your first stop for Arts & Crafts - Woodcraft - Fabric Dye - Adhesives

  • Free UK 48 Hour Delivery

    on all orders of £35 or more

Solid orange color swatch

Do you have any questions?

Please check our most commonly asked questions below before contacting us directly.

FAQs

Ordering

Can I cancel my order?

Yes, if you cancel before the order is dispatched, we will give you a full refund.

If the order has already been dispatched, then you will be free to return any items still sealed, unused and in their packaging within 14 days.

What if I want to speak to someone?

We can be contacted on the phone, Monday-Friday between 9:00 a.m. and 5:00 p.m.

Shipping

What countries do you ship to?

We ship to the United Kingdom, EU, USA, Canada, Australia and New Zealand. Other countries will be added soon.

How long will it take to receive my order?

All orders received before 1:00 p.m. are typically dispatched the same day.

All orders within the UK would normally be delivered between 1 and 3 days, depending on the delivery service chosen.

You will be advised of the expected delivery date for all international orders.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days of receiving your order. They must be in the same condition in which they were received, unused, and in all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 3 days of receiving the returned item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.